2.0 Tales: A not so flat world

11 12 2008

This is an old story, but since I never blogged about it, I thought it would be worthwhile to share

In the summer of 2007, I was visiting the IBM’s Banking Industry Solution Centre (BISC) in Barcelona, and was asked to run a session on Web 2.0 and Social Computing to the local team of young developers. At some point, I was mentioning how the world was not actually flat, and how different countries tend to choose distinct online social networks. I then asked: “Facebook is popular in Canada and in the US, Bebo in UK, Orkut in India and Brazil. Which Social Network is popular here in Spain?”. All those young faces were staring at me as if I were the biggest loser on Earth. Then, somebody took the courage and said: “Err. None. Here in Spain, we just go to bars and talk to each other”.

Confirming that assessment, I found later that the Forrester’s European Technographics Benchmark Survey for Q2 2007 revealed that both Spain and France had the lowest number of joiners (those who participate on social networking sites like MySpace) among the European countries included in the research, at 5 and 4% respectively.

The lesson learned was that one-size-fits-all does not apply when it comes to the enterprise adoption of social software. It’s important to understand how different age groups, cultures and personalities react to social computing initiatives and tailor your strategy accordingly.